7ace Privacy Policy

We collect various types of information when you create an account and use the 7ace platform. In accordance with this Privacy Policy, such information is used only for specified purposes.

7ace uses your information only for necessary and legitimate purposes. We use your data for the following:

• To create, manage, and verify accounts.
• To process deposits, withdrawals, and other financial transactions.
• To provide uninterrupted gaming services.
• To send promotions, bonuses, and personalized offers (with your consent).
• To prevent cyber fraud and money laundering.
• To monitor responsible gaming policies and intervene where necessary.
• To meet legal and regulatory obligations.
• To improve platform quality and analyze user experience.

7ace does not sell your personal information to any third party for commercial purposes. However, limited data may be shared in certain circumstances:

• Payment Processors: Necessary information is shared with approved payment gateways, including Mobile Banking, Nagad, and Rocket, to process transactions.
• KYC Verification Partners: Certain information may be shared with approved third-party verification providers for identity verification.
• Legal Authorities: We are required to disclose information in response to a court order, government directive, or lawful request from a law enforcement agency.
• Technology Service Providers: Limited data is shared with trusted technology partners for server hosting, analytics, and cybersecurity — all of whom are required to comply with our privacy policy.

Your information is not disclosed for any purpose other than those listed above. A data minimization policy is applied before any sharing takes place.

7ace uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for the platform to function properly. Used to maintain login sessions and ensure security.
• Performance Cookies: Helps analyze which parts of the website are used most, enabling us to improve the site.
• Functionality Cookies: Remembers your preferred language and settings.
• Targeting Cookies: Used to show relevant offers based on your interests. You have the option to turn these off.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may cause some features to stop working correctly.

7ace protects your information using industry-standard security technologies and practices. Our security framework includes:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Database storage encrypted with AES encryption.
• Two-Factor Authentication (2FA) available.
• Regular third-party security audits and penetration testing.
• Real-time fraud detection system.
• Automated system for detecting suspicious activity.
• Mandatory data protection training for all staff.

Every registered member of 7ace has certain fundamental rights regarding their own information. We respect these rights and make every effort to fulfill them as promptly as possible:

• Right to Access: You can request to know what information is held about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Data Portability: You can obtain a copy of your information in a standard format.
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days of receiving your request.

7ace is a gaming platform strictly for adults aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• If an underage account is identified, it is immediately closed and any collected information is deleted.
• If parents have any concerns, please contact our support team — we will act promptly.

The 7ace platform integrates third-party services such as game providers, payment gateways, and analytics tools. Some important points to note:

• Every third-party partner is contractually bound to uphold 7ace's privacy standards.
• Third-party services may have their own privacy policies — we recommend reading them before use.
• Payment gateways (Mobile Banking, Nagad, Rocket) operate under their own security protocols.
• 7ace has limited control over third-party operations, so their privacy policies should be reviewed separately.

How long your information is retained depends on the type of data and applicable legal requirements. General guidelines are outlined below:

• Account Information: For the duration the account remains active, and for a minimum of 5 years after closure (as required by law).
• Transaction Records: A minimum of 5–7 years as required under financial regulations.
• KYC Documents: Up to 5 years after verification.
• Log & Session Data: Typically up to 12 months.
• Marketing Preferences: Until consent is withdrawn or the account is closed.

After the specified retention period, data is securely deleted or anonymized.

7ace reserves the right to update this Privacy Policy, in part or in full, at any time. When changes are made, we will take the following steps:

• For significant changes, registered users will be notified in advance via their registered email.
• The "Last Updated" date at the top of the page will always be kept current.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you object to any changes, please contact our support team or submit a request to close your account.

If you have any questions, concerns, or requests regarding the Privacy Policy, our support team is always ready to help. You can reach us through the following:

• Email: [email protected]
• Live Chat: Live chat support available directly within the platform.
• Support Ticket: Log in to your account and submit a ticket from the Support section.

For formal data privacy requests, please email us with the subject line "Data Privacy Request". We will do our best to respond within 30 business days.